BNY Mellon Benefits Guide
Contact Information
BNY MELLON BENEFIT SOLUTIONS SERVICE CENTER
BNY Mellon Benefit Solutions Service Center
(general questions)
1-800-947-4748, option 2, Monday through Friday, 8:30 a.m. to 8:00 p.m. Eastern Time
 
HEALTH PLANS
Aetna Lower Deductible HSA Plan
Aetna Higher Deductible HSA Plan
1-855-855-8112
  • Click "Start a New Search"
  • Choose tab to search by Location, Name, Advanced Search or Conditions & Procedures
  • Enter search criteria and choose the appropriate plan under "Select a plan"
UnitedHealthcare Lower Deductible HSA Plan
UnitedHealthcare Higher Deductible HSA Plan
1-800-842-0750
  • Click on "Find a Doctor/Hospital" link
  • Select your choice of plan
  • Enter search criteria
CALIFORNIA AND EXPATRIATE HEALTH PLANS
Kaiser Permanente
California (Southern and Northern)
1-800-464-4000
To find a doctor or facility:
Highlight the "Locate Our Services" tab
Highlight and click "Find Doctors & Locations"
Select your region
Aetna International
Toll free:
1-800-231-7729
Direct: 1-813-775-0190
 
PRESCRIPTION DRUG PLAN (FOR AETNA AND UNITEDHEALTHCARE PLANS)
CVS Caremark
1-800-685-4130
  • If already a member, enter login ID and password
  • If not registered, click "Not Registered" and enter required fields
  • Click "Member Quick Links" to learn about the plan
CVS Caremark AccordantCare™ Health Services
1-800-948-2497
  • If already a member, enter username or email and password
  • If not registered, click "Register" and enter required fields
CVS Health Pharmacy Advisor Counseling Program
1-800-685-4130
  • If already a member, enter login ID and password
  • If not registered, click "Not Registered" and enter required fields
DENTAL PLANS
MetLife PDP
Options 1 & 2
1-866-665-1494
  • Company Name – BNY Mellon
  • Click "Find a Dentist"
  • Enter search criteria
Aetna DMO
1-855-855-8112
  • Click "Start a New Search"
  • Search for: "Dentists (Primary Care)"
  • Type: "Primary Care Dentists (PCD)"
  • Plan: "Aetna DMO"
VISION PLAN
Vision Service Plan (VSP)
1-800-877-7195
  • Click "Members" and log in: first-time users must register
  • Click "Find a VSP Doctor"
  • Please Note: You may see a disclaimer stating that VSP cannot guarantee that the doctors on the list participate in your plan. Disregard this statement, as BNY Mellon participates in the Signature Network plan with the full network of doctors.
COBRA THIRD-PARTY ADMINISTRATOR
Alight
1-800-947-4748, option 2, Monday through Friday, 8:30 a.m. to 8:00 p.m. Eastern Time
 
LIFE INSURANCE/AD&D
MetLife
1-800-947-4748, option 2, Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time
 
FLEXIBLE SPENDING AND HEALTH REIMBURSEMENT ACCOUNTS
Alight
1-800-947-4748, option 2, Monday through Friday, 8:30 a.m. to 8:00 p.m. Eastern Time
 
HEALTH SAVINGS ACCOUNTS
BenefitWallet
1-877-472-4200
 
HEALTH CARE DECISION SUPPORT
Castlight
1-866-960-0873
  • Find and compare doctors, hospitals and medical services
  • Understand your medical plan and what's covered
  • Track what you've paid toward your deductible and out-of-pocket maximum
  • Receive personalized recommendations
Best Doctors
1-866-904-0910
  • Find a specialist
  • Request a consultation
  • Ask The Expert™
PERSONAL WELLBEING
Employee Assistance Program (EAP)
1-855-55ACCESS
(1-855-552-2237)
Access confidential, professional consultation for life's challenges
Doctor On Demand
1-800-997-6196
Access a national network of doctors 24/7 to manage common health problems
CVS MinuteClinics®
1-866-389-2727
www.cvs.com/minuteclinic
Quickly and easily get the care you need at affordable prices
Virgin Pulse
1-888-671-9395
  • Track healthy activities
  • Create and join challenges
  • Get personalized tips and more
WebMD
1-888-258-9275
  • 2019 Wellbeing Rewards Program
  • Find health/wellbeing information
  • Participate in health coaching
FINANCIAL PLANNING AND EDUCATION RESOURCES
Ayco
1-800-947-4748, option 7; coaches are available Monday through Friday between 9:00 a.m. and 5 p.m. Eastern Time. Evening appointments are available Monday through Thursday until 8:00 p.m. Eastern Time.
  • Online access from work: Single sign-on access through MyReward (MySource > MyReward > Logon to MyReward > Proceed to My Personal Total Reward Data > Ayco Financial Planning)
  • From home: Visit www.ayco.com/login/bnymellon. You can login using the username and password you created during registration through MyReward at work, or register as a new user.