BNY Mellon Benefits Guide
Contact Information
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BNY MELLON BENEFIT SOLUTIONS SERVICE CENTER
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BNY Mellon Benefit Solutions Service Center
(general questions)
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1-800-947-4748, option 2, Monday through Friday, 8:30 a.m. to 8:00 p.m. Eastern Time
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HEALTH PLANS
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Aetna Plan HRA
Aetna Plan HSA
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1-855-855-8112
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Click "Start a New Search"
Choose tab to search by Location, Name, Advanced Search or Conditions & Procedures
Enter search criteria and choose the appropriate plan under "Select a plan"
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UnitedHealthcare Plan HRA
UnitedHealthcare Plan HSA
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1-800-842-0750
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Click on "Find a Doctor/Hospital" link
Select your choice of plan
Enter search criteria
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CALIFORNIA AND EXPATRIATE HEALTH PLANS
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Kaiser Permanente
California (Southern and Northern)
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1-800-464-4000
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To find a doctor or facility:
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Aetna International
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Toll free:
1-800-231-7729
Direct: 1-813-775-0190
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PRESCRIPTION DRUG PLAN (FOR AETNA AND UNITEDHEALTHCARE PLANS)
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CVS Caremark
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1-800-685-4130
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If already a member, enter Login ID and Password
If not registered, click "Not Registered" and enter required fields
Click "Member Quick Links" to learn about the plan
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CVS Caremark AccordantCare™ Health Services
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1-800-948-2497
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If already a member, enter Username or Email and Password
If not registered, click "Register" and enter required fields
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CVS Health Pharmacy Advisor Counseling Program
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1-800-685-4130
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If already a member, enter Log in ID and Password
If not registered, click "Not Registered" and enter required fields
Click "Member Quick Links" to learn about the plan
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DENTAL PLANS
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MetLife PDP
Options 1 & 2
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1-866-665-1494
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Company Name – BNY Mellon
Click "Find a Dentist"
Enter search criteria
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Aetna DMO
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1-855-855-8112
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Click "Start a New Search"
"Search For": SelectDentists" (Primary Care)"
"Type": Select "Primary Care Dentists (PCD)"
"Plan": Select "Aetna DMO"
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VISION PLAN
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Vision Service Plan (VSP)
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1-800-877-7195
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Click "Members" and log in: first-time users must register
Click "Find a VSP Doctor"
Note: You may see a disclaimer stating that VSP cannot guarantee that the doctors on the list participate in your plan. Disregard this statement, as BNY Mellon participates in the Signature Network plan with the full network of doctors.
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COBRA THIRD-PARTY ADMINISTRATOR
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Alight (formerly Aon Hewitt)
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1-800-947-4748, option 2, Monday through Friday, 8:30 a.m. to 8:00 p.m. Eastern Time
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LIFE INSURANCE/AD&D
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MetLife
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1-800-947-4748, option 2, Monday through Friday, 8:30 a.m. to 8:00 p.m. Eastern Time
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FLEXIBLE SPENDING AND HEALTH REIMBURSEMENT ACCOUNTS
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Alight (formerly Aon Hewitt)
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1-800-947-4748, option 2, Monday through Friday, 8:30 a.m. to 8:00 p.m. Eastern Time
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HEALTH SAVINGS ACCOUNTS
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Benefit Wallet
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1-877-472-4200
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HEALTH CARE DECISION SUPPORT
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Castlight
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1-866-960-0873
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Find and compare doctors, hospitals and medical services
Understand your medical plan and what's covered
Track what you've paid toward your deductible and out-of-pocket maximum
Receive personalized recommendations
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Best Doctors
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1-866-904-0910
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Find a specialist
Request a consultation
Ask The Expert™
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PERSONAL WELLBEING
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AccessSolutions (EAP)
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1-855-55ACCESS
(1-855-552-2237)
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Access confidential, professional consultation for life's challenges
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Doctor On Demand
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1-800-997-6196
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Access a national network of doctors 24/7 to manage common health problems
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CVS MinuteClinics®
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1-866-389-2727
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Quickly and easily get the care you need at affordable prices
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Virgin Pulse
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1-888-671-9395
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Track healthy activities, create and join challenges, get personalized tips and more
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WebMD
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1-888-258-9275
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Find health/wellbeing information
Participate in health coaching
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FINANCIAL PLANNING AND EDUCATION RESOURCES
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Ayco
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1-800-947-4748, option 7; coaches are available Monday through Friday between 9 a.m. and 5 p.m. ET. Evening appointments are available Monday through Thursday until 8:00 p.m. ET.
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Online access from work: Single sign-on access through MyReward (MySource > MyReward > Logon to MyReward > Proceed to My Personal Total Reward Data > Ayco Financial Planning)
From home: Visit www.ayco.com/login/bnymellon You can login using the username and password you created during registration through MyReward at work, or register as a new user.
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